Europcar, a leading car rental brand under Motus Corporation, is inviting applications from suitably qualified candidates for the position of Agent: Call Centre in Bruma, Johannesburg, Gauteng. This permanent opportunity is suitable for customer-focused individuals with experience in call centre operations, sales, and customer service.
The successful candidate will handle car rental enquiries, assist customers with quotations and reservations, resolve service-related complaints, and promote additional rental products. Applicants should have strong communication skills, a customer-oriented attitude, and the ability to work towards sales targets.
Why Work at Europcar?
Europcar operates within the Motus Corporation group, providing an opportunity to work in the automotive and mobility services industry. The Call Centre Agent position offers exposure to customer relationship management, car rental operations, sales, and service delivery.
Employees in this role contribute directly to customer satisfaction by helping clients access suitable rental solutions and ensuring that bookings and enquiries are handled professionally.
Europcar Agent: Call Centre Vacancy 2026 Overview
| Vacancy Details | Information |
|---|---|
| Employer | Europcar (Motus Corporation) |
| Job Title | Agent: Call Centre |
| Reference Number | REF219656 |
| Location | Bruma, Johannesburg, Gauteng |
| Employment Type | Permanent |
| Salary | Not disclosed |
| Experience Required | At least 2 years |
| Closing Date | 10 November 2026 |
| Application Method | Online |
Minimum Qualifications and Requirements
Candidates interested in the Europcar Agent: Call Centre position must meet the following requirements:
- Grade 12 (Matric) qualification.
- At least two years of experience in customer service or call centre operations.
- Valid driver’s licence.
- Own reliable transport.
- Computer literacy and the ability to work with digital systems.
Applicants should also be comfortable working weekends and overtime when required.
Key Responsibilities
The successful candidate will support Europcar’s customer service and rental sales activities through the following duties:
1. Customer Service and Enquiries
- Handle incoming customer enquiries and provide professional assistance.
- Listen to customer needs and recommend appropriate car rental solutions.
- Maintain positive relationships through effective communication and service delivery.
2. Reservations and Quotations
- Process local and international car rental bookings.
- Prepare accurate quotations for customers.
- Assist customers throughout the reservation process.
- Update customer information using booking and customer relationship management (CRM) systems.
3. Complaints and Problem Resolution
- Respond to customer complaints and service-related queries.
- Investigate issues and provide appropriate solutions.
- Work with internal departments to resolve customer concerns efficiently.
4. Sales and Business Development
- Promote additional rental products and services.
- Identify opportunities to increase sales during customer interactions.
- Work towards departmental sales targets and contribute to business growth.
5. Administration and Record Management
- Maintain accurate customer and booking records.
- Ensure information entered into company systems is correct.
- Coordinate with relevant internal departments to support smooth service delivery.
Skills and Competencies
To perform effectively in this position, candidates should demonstrate:
- Excellent verbal communication and active listening skills.
- Strong customer service and selling abilities.
- Good problem-solving and conflict-resolution skills.
- High attention to detail and accuracy.
- Ability to work under pressure and achieve performance targets.
- Teamwork and interpersonal skills.
- Patience, organisation, and effective time management.
A successful candidate should be able to manage multiple customer requests while maintaining professionalism and delivering consistent service.
How to Apply for Europcar Jobs 2026
Interested and qualified applicants should submit their applications through the official Europcar recruitment platform.
Use the link below to access the vacancy and complete your application:
Before applying, ensure your CV highlights your customer service or call centre experience, computer skills, communication abilities, and relevant sales experience. Include accurate contact information and confirm that you meet the minimum requirements.
Important Application Information
The salary for this position has not been disclosed in the supplied advertisement. Candidates should consult the official recruitment platform for any additional employment details.
The application reference number is REF219656. Applicants are encouraged to use this reference when checking the vacancy or seeking clarification about the recruitment process.
Recruitment Fraud Warning
Europcar does not require applicants to pay recruitment or placement fees. Candidates should take the following precautions:
- Submit applications through the official recruitment platform.
- Never pay anyone to secure an interview or employment opportunity.
- Do not share banking details with unverified recruiters.
- Be cautious of suspicious recruitment messages and unofficial application links.
Applicants can also visit the official Motus Corporation careers website and search for reference number REF219656 to verify the vacancy before submitting personal information.
Closing Date
The closing date for the Europcar Agent: Call Centre vacancy is 10 November 2026.
Qualified candidates with at least two years of customer service or call centre experience, a valid driver’s licence, and strong communication and sales skills are encouraged to apply before the deadline. This permanent position offers an opportunity to contribute to Europcar’s customer service operations in Bruma, Johannesburg.
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