Afritrack is currently hiring for a Customer Experience Manager position in Dar es Salaam, Tanzania. The opportunity is suitable for an experienced customer experience, customer success or customer relationship professional with strong leadership, data analysis and strategic management capabilities.
The position is part of Afritrack’s growing Internet of Things (IoT), fleet tracking and telematics business. The company provides technology solutions across fleet tracking, generator monitoring, marine and aircraft tracking, heavy machinery, smart property solutions, industrial automation, smart meters and other connected technologies.
Why Work at Afritrack?
Working at Afritrack provides an opportunity to build a career within the IoT and technology sector while contributing to customer-focused business growth.
Employees working in customer experience and related functions can gain exposure to:
- IoT and fleet tracking technologies.
- Customer retention and relationship management.
- Data-driven decision-making and business performance analysis.
- Leadership and management of customer-facing teams.
- Strategic approaches to customer satisfaction and loyalty.
Afritrack Customer Experience Manager Job Overview
The Customer Experience Manager position is based in Dar es Salaam, Tanzania, with a closing date of 11 October 2026. The salary is listed as negotiable.
The successful candidate will be expected to lead customer experience activities, strengthen customer relationships and contribute to customer retention and long-term value creation.
Position: Customer Experience Manager
Location: Dar es Salaam, Tanzania
Closing Date: 11 October 2026
Salary: Negotiable
Employment Sector: Information Technology & Services / IoT / Fleet Tracking & Telematics
Requirements for Customer Experience Manager
Applicants should meet the following requirements:
- Minimum of a Bachelor’s degree or equivalent qualification.
- At least five years of relevant experience in customer experience, customer success or customer relationship management.
- At least two years of experience in a leadership position managing managers or team heads.
- Proven experience managing customer retention, satisfaction or customer lifetime value metrics.
- Strong commitment to creating customer value and building customer loyalty.
- Strong IT and data analytics capabilities, including the ability to analyse information and generate actionable insights.
- High level of accountability, self-direction, integrity and confidentiality.
- Ability to lead different departmental heads around a common vision.
- Excellent written and verbal communication skills.
- Strong people management skills and an empathetic leadership approach.
- Strategic and systematic problem-solving abilities.
- Ability to balance immediate customer needs with long-term business objectives.
- Resilience, energy and strong attention to detail.
- A sales-oriented and optimistic approach with persistence and target-driven behaviour.
How to Apply for Afritrack Customer Experience Manager Job
Qualified candidates should submit their applications by email.
- Prepare an updated CV or resume.
- Send the application to work@afritrack.com.
- Use Customer Experience Manager as the email subject.
- In the body of the email, clearly explain why your experience and skills make you suitable for the position.
- Submit the application before the 11 October 2026 deadline.
Tips to Boost Your Application
Applicants can strengthen their applications by demonstrating measurable achievements rather than simply listing previous responsibilities.
- Highlight your customer experience, customer success or relationship management experience.
- Clearly demonstrate your leadership experience, particularly where you have managed managers or team heads.
- Include measurable achievements involving customer retention, satisfaction or customer lifetime value.
- Emphasise your ability to use IT systems and customer data to support business decisions.
- Demonstrate examples of strategic problem-solving and cross-functional leadership.
- Keep your CV updated, concise and focused on experience relevant to the Customer Experience Manager position.
The Afritrack Customer Experience Manager Job in Tanzania 2026 offers an opportunity for an experienced customer-focused leader to join a technology-driven company operating across IoT, fleet tracking and telematics. Interested candidates should ensure their applications clearly demonstrate leadership, customer management, analytical and strategic capabilities before submitting them by the closing date.
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