Discovery Health is inviting applications from suitably qualified candidates for the position of Pre Authorisations Service Consultant in Durban, KwaZulu-Natal, South Africa. This opportunity is suitable for individuals with a clinical qualification, knowledge of human anatomy and physiology, and experience in customer service or a clinical environment.
The successful candidate will support Discovery Health members, healthcare providers, hospitals, brokers, and employers by responding to pre-authorisation enquiries, assessing medical benefits, and communicating funding decisions in accordance with medical scheme rules.
The position combines clinical knowledge, customer service, accurate information processing, and professional communication to ensure members and healthcare providers receive appropriate assistance.
Why Work at Discovery Health?
Discovery Health operates in the healthcare financing and medical scheme industry, supporting members through healthcare benefits and related services. Working in its clinical department provides an opportunity to apply clinical knowledge while developing experience in healthcare administration and customer service.
The Pre Authorisations Service Consultant role offers exposure to medical scheme benefits, healthcare provider interactions, clinical processes, and member support within a professional healthcare environment.
Discovery Health Vacancy 2026 Overview
| Vacancy Details | Information |
|---|---|
| Employer | Discovery Health |
| Position | Pre Authorisations Service Consultant |
| Business Unit | Discovery Health |
| Department | Clinical |
| Location | Durban, KwaZulu-Natal, South Africa |
| Employment Type | Not specified |
| Date Advertised | 4 November 2026 |
| Salary | Not disclosed |
| Reference Number | Not provided |
| Closing Date | Not specified |
| Application Method | Online |
Minimum Qualifications and Requirements
Applicants interested in the Pre Authorisations Service Consultant position must meet the following minimum requirements:
- Grade 12 (Matric) qualification.
- A South African-accredited clinical qualification.
- Knowledge of Anatomy and Physiology.
- At least six months of experience in a customer service or clinical environment.
Candidates should be able to apply their clinical knowledge when responding to enquiries and explaining medical benefit information. Previous experience dealing with patients, healthcare professionals, or customers will be useful in performing the responsibilities of the position.
Key Responsibilities
The successful candidate will provide pre-authorisation assistance and support to Discovery Health members and relevant healthcare stakeholders. Key responsibilities include:
1. Medical Benefits and Pre-Authorisation Processing
- Confirm members’ medical benefits in accordance with applicable scheme rules.
- Process and capture pre-authorisation information accurately.
- Assess relevant information to ensure correct funding details are communicated.
- Keep up to date with medical scheme benefits, products, and changes.
2. Customer and Healthcare Provider Support
- Respond to enquiries from members, hospitals, healthcare providers, brokers, and employers.
- Provide professional assistance through telephone and digital communication channels.
- Explain relevant pre-authorisation and funding information clearly.
- Maintain a customer-focused approach when handling enquiries.
3. Service Delivery and Performance
- Meet established service delivery standards and performance targets.
- Manage multiple customer interactions efficiently.
- Ensure that information provided to members and healthcare providers is accurate.
- Handle enquiries in a timely and professional manner.
4. Information Management
- Capture and maintain accurate customer and pre-authorisation information.
- Analyse information to support appropriate decisions.
- Follow relevant clinical and administrative processes when handling requests.
Skills and Competencies
To succeed in this role, applicants should demonstrate the following abilities:
- Good verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Effective time management and organisational abilities.
- Ability to analyse information and make appropriate decisions.
- Understanding of clinical processes and medical terminology.
- Ability to work effectively in a fast-paced environment.
- Accuracy when capturing and communicating information.
- Ability to manage several customer interactions while maintaining service quality.
How to Apply for Discovery Health Jobs 2026
Interested and qualified candidates should submit their applications online through the official Discovery careers platform.
Follow these steps:
- Visit the official Discovery careers website using the application link below.
- Search for the Pre Authorisations Service Consultant vacancy in Durban.
- Review the full job description and confirm that you meet the minimum requirements.
- Sign in to your existing recruitment profile or create a new account.
- Complete the application process and submit the required information.
Official application link: Apply Online – Pre Authorisations Service Consultant
Applicants should prepare an updated CV highlighting their clinical qualification, customer service or clinical experience, knowledge of Anatomy and Physiology, and communication skills.
Important Application Information
The vacancy was advertised on 4 November 2026. However, the supplied advertisement does not specify the closing date, salary, reference number, or employment type.
Candidates should consult the official Discovery careers portal for the latest recruitment information and any additional application requirements before submitting their details.
Recruitment Scam Warning
Applicants should remain alert to recruitment scams during the application process.
- Apply only through Discovery’s official recruitment platform.
- Do not pay money to secure an interview or job offer.
- Never disclose banking PINs, passwords, or other confidential financial information to recruiters.
- Verify vacancy details directly through Discovery before sharing personal information.
Conclusion
The Discovery Health Pre Authorisations Service Consultant vacancy offers an opportunity for clinically qualified candidates with customer service experience to work in the healthcare administration sector. Individuals who meet the Grade 12, clinical qualification, and experience requirements are encouraged to review the official job description and submit their applications through the Discovery careers portal.
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