Discovery Limited, through its Discovery Invest business unit, is inviting applications for the position of Service Consultant. This opportunity is suitable for customer service professionals with call centre experience and a background in financial services who can provide effective support to investors, brokers and franchises.
The successful candidates will handle customer enquiries, resolve service-related issues, maintain client relationships and provide accurate information about Discovery Invest products and services. Applicants with strong communication skills and a customer-focused approach are encouraged to explore this opportunity.
Why Work at Discovery?
Discovery is a financial services organisation offering products and services across different areas of the financial sector. Working within Discovery Invest provides an opportunity to gain experience in investment-related customer service and interact with investors, brokers and other industry stakeholders.
The Service Consultant position also offers exposure to customer relationship management, financial services administration and service delivery within a professional call centre environment.
Discovery Invest Vacancies 2026 Overview
| Vacancy Detail | Information |
|---|---|
| Employer | Discovery Limited |
| Business Unit | Discovery Invest |
| Position | Service Consultant |
| Job Category | Call Centre / Customer Service |
| Date Advertised | 3 November 2026 |
| Location | Sandton, Gauteng (application listing) |
| Employment Type | Not specified |
| Salary | Not disclosed |
| Reference Number | Not provided |
| Closing Date | Not specified |
Job Purpose
The Service Consultant will provide customer service support to investors, brokers and franchises by responding to enquiries and ensuring that service requests are handled efficiently.
The role requires the ability to understand customer needs, communicate accurate information and follow queries through to resolution. Consultants will also maintain records of customer interactions and work with relevant departments to ensure that outstanding matters receive appropriate attention.
Key Responsibilities
The main duties of the Service Consultant include:
- Handling telephone enquiries from investors, brokers and franchises.
- Responding to customer questions about Discovery Invest products and services.
- Managing customer queries and following them through to resolution.
- Providing updates on outstanding service requests.
- Maintaining accurate records of telephone calls and correspondence.
- Supporting customer satisfaction and client retention.
- Directing enquiries to the appropriate departments when necessary.
- Performing administrative duties related to customer service operations.
- Maintaining query statistics and relevant service records.
- Using Discovery systems to manage customer interactions and service requests.
- Meeting established service quality, productivity and compliance standards.
Minimum Qualifications and Experience
Applicants should meet the following requirements:
- A Matric certificate.
- At least two years of call centre experience.
- A minimum of one year of experience in the financial services industry.
- Proficiency in Microsoft Office applications.
- Basic mathematical skills.
- Excellent written and verbal communication skills.
Advantageous Qualifications and Experience
The following may strengthen an application:
- A BCom degree or related qualification.
- Previous experience working within a Linked Investment Service Provider (LISP).
- Knowledge and understanding of brokers and their role in the investment industry.
Skills and Competencies
The ideal candidate should demonstrate the following abilities:
- Strong customer service and interpersonal skills.
- Active listening and effective problem-solving.
- Professionalism and empathy when dealing with customers.
- Ability to manage multiple enquiries in a busy environment.
- Good organisational and time-management skills.
- Ability to work independently and as part of a team.
- Adaptability and willingness to learn.
- Self-motivation and a results-driven approach.
- Attention to detail when recording and processing customer information.
Salary and Employment Benefits
Discovery has not disclosed the salary or additional employment benefits for this position in the supplied vacancy information.
Applicants should confirm remuneration, benefits and other employment conditions through the official recruitment process.
How to Apply for the Discovery Invest Service Consultant Vacancy
Interested candidates should apply through Discovery’s official recruitment platform.
Follow these steps:
- Visit the Discovery Service Consultant application page.
- Review the vacancy description and confirm the required qualifications and experience.
- Complete the online application form.
- Provide accurate personal, educational and employment information.
- Submit your application through the recruitment portal.
Applicants should highlight their call centre experience, financial services background and ability to handle customer enquiries professionally.
Important Application Information
The supplied vacancy details do not specify a closing date or reference number. Candidates should therefore check the official application page for the latest recruitment information and confirm whether applications are still being accepted.
The application listing identifies Sandton, Gauteng, as the location. Applicants should verify the work location and employment arrangements directly through the recruitment portal.
Recruitment Scam Warning
Job seekers should exercise caution when applying for opportunities advertised online.
- Submit applications only through Discovery’s recognised recruitment channels.
- Do not pay application, registration or interview fees.
- Never share banking PINs, passwords or other sensitive financial information with recruiters.
- Be cautious of unofficial messages promising guaranteed employment.
Final Thoughts
The Discovery Invest Service Consultant vacancy provides an opportunity for experienced call centre professionals to work in the financial services sector. Candidates with at least two years of call centre experience, financial services exposure and strong customer communication skills should review the requirements carefully.
Prepare an updated CV highlighting your relevant experience and submit your application through the official Discovery careers portal. Check the recruitment page for the latest information on the closing date, salary and other employment conditions.
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