First National Bank (FNB), part of the FirstRand Group, is inviting applications from suitably qualified candidates for Contract Call Centre Agent positions in South Africa. These opportunities are aimed at individuals with customer service experience, particularly in long-term insurance, policy administration and customer retention.
Successful candidates will handle incoming and outgoing customer calls, electronic communications and enquiries while ensuring that customer requests are processed according to established procedures. Applicants with experience in insurance call centres and strong telephone communication skills are encouraged to apply before 12 November 2026.
Why Work at FNB?
FNB offers an opportunity to work within one of South Africa’s established financial services institutions. Employees become part of a diverse working environment where customer service, collaboration and adaptability are important.
The Call Centre Agent role also provides exposure to insurance customer support, policy servicing, client retention and the use of standard operating procedures to resolve customer enquiries.
FNB Call Centre Agents Vacancies 2026 Overview
| Vacancy Detail | Information |
|---|---|
| Employer | First National Bank (FNB) |
| Parent Group | FirstRand Group |
| Position | Call Centre Agent |
| Reference Number | R52037 |
| Location | Randburg, Gauteng |
| Recruitment Coverage | Different provinces, as advertised |
| Employment Type | Contract |
| Salary | Not disclosed |
| Closing Date | 12 November 2026 |
Job Description
The Call Centre Agents will be responsible for handling customer interactions through telephone calls and electronic communication channels. Their main objective is to respond to customer needs, process requests accurately and contribute to the achievement of business service standards.
The position requires individuals who can understand customer instructions, communicate clearly and follow the appropriate procedures when dealing with insurance policy enquiries and amendments.
Key Responsibilities
Based on the advertised job description, the successful candidates will:
- Handle incoming and outgoing customer calls professionally.
- Respond to customer enquiries and electronic communications.
- Assist customers with requests relating to their existing insurance policies.
- Process policy amendments according to clear customer instructions and approved procedures.
- Provide accurate information and appropriate assistance to customers.
- Support customer retention activities.
- Follow established standard operating procedures when handling customer requests.
- Help ensure that customer needs and business objectives are met.
- Maintain professional communication throughout customer interactions.
Minimum Qualifications and Experience
To be considered for the FNB Call Centre Agent opportunities, applicants should have:
- A Matric certificate or an equivalent qualification.
- At least one to three years of experience in a long-term insurance call centre environment.
- Previous experience in an insurance customer service or call centre role.
- Experience assisting customers through telephone and email communication.
- Experience handling customer requests to amend existing insurance policies.
- Previous experience in customer retention.
Candidates with relevant insurance call centre experience will be well suited to the advertised responsibilities.
Skills and Competencies
Applicants should demonstrate the following abilities:
- Good verbal and written communication skills.
- Excellent telephone etiquette and customer engagement skills.
- Ability to understand and follow customer instructions.
- Strong customer service and problem-solving abilities.
- Attention to detail when processing policy amendments.
- Ability to work in a target-driven or fast-paced call centre environment.
- Professionalism when handling customer information and enquiries.
- Ability to follow operational procedures consistently.
Employment Type and Location
FNB is specifically recruiting contract Call Centre Agents for this opportunity. The vacancy is associated with Randburg, Gauteng, while the recruitment information also refers to opportunities across different provinces.
Applicants should check the official vacancy page for the applicable work location and any additional contract conditions before submitting their applications.
How to Apply for FNB Call Centre Agents Vacancies 2026
Interested candidates should apply online through the FirstRand Group’s official recruitment platform.
Follow these steps:
- Visit the FNB Call Centre Agent application portal.
- Review the job description and confirm that you meet the requirements.
- Complete the online application form.
- Provide accurate details about your education and relevant call centre experience.
- Submit your application through the Workday recruitment system.
Ensure that your application clearly highlights your long-term insurance experience, customer service background and exposure to policy amendments and retention activities.
Employment Equity and Disability Inclusion
All appointments will be made in line with the FirstRand Group’s Employment Equity Plan. FNB also supports the recruitment and advancement of people with disabilities.
Candidates may voluntarily disclose disability information during the application process. Such information will be treated confidentially, except where disclosure is required by law.
Closing Date
The closing date for the FNB Contract Call Centre Agent vacancy is 12 November 2026.
Applicants are encouraged to complete their online applications before the deadline and use reference number R52037 when identifying the opportunity.
Final Thoughts
The FNB Call Centre Agent opportunity is suited to candidates with a background in long-term insurance customer service, policy administration and customer retention. Applicants who meet the educational and experience requirements should consider applying through the official FirstRand recruitment portal.
Before submitting an application, review the vacancy details carefully, confirm the applicable location and contract arrangements, and ensure that your experience matches the advertised requirements.
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