JTL is inviting applications for various career opportunities in Kenya, including positions in customer service, support and sales. The available roles provide opportunities for candidates interested in joining a telecommunications and digital services environment.
Among the current openings are positions for Customer Service Team Leader and Direct Sales Agent, with the Direct Sales Agent opportunity available across multiple locations.
Why Work at JTL?
Working at JTL can provide candidates with experience in customer service, sales and telecommunications-related operations. The available roles are particularly suited to individuals who enjoy working directly with customers and contributing to business performance.
Candidates may benefit from:
- Experience in the telecommunications and digital services sector.
- Opportunities to develop customer service and sales skills.
- Exposure to customer engagement and support operations.
- Experience working toward performance and sales targets.
- Opportunities to build professional experience in a growing business environment.
JTL Jobs 2026 Overview
The current JTL recruitment listings include the following positions:
1. Customer Service Team Leader
Job Reference: JTL-CS-CSTL-09-26
Department: Customer Service & Support
Employment Type: Contract
Posted: 11 September 2026
Expiry Date: 25 September 2026
The Customer Service Team Leader will be responsible for supervising the Customer Service team, driving performance and ensuring that customers receive timely, professional and effective support.
The role focuses on maintaining customer service standards and meeting agreed service-level agreements (SLAs). It is suitable for candidates with relevant experience in customer service and team supervision.
2. Direct Sales Agent – Multiple Locations
Job Reference: JTL-SS-DSA(L-09-26
Department: Sales
Employment Type: Contract
Posted: 21 September 2026
Expiry Date: 28 September 2026
The Direct Sales Agent position focuses on promoting Faiba Fixed products and services. Successful candidates will engage with customers, understand their needs, recommend appropriate solutions and drive sales performance.
The role is suitable for driven candidates who are interested in direct sales, customer engagement and achieving sales targets.
How to Apply
Applicants interested in JTL opportunities should apply through the company’s online careers platform.
- Visit the JTL careers website.
- Review the available vacancy and its requirements.
- Select the position that matches your qualifications and experience.
- Complete the online application and submit the required information before the stated closing date.
Apply for JTL Jobs:
https://careers.jtl.co.ke/
Applicants should note that the vacancy information supplied lists 25 September 2026 as the expiry date for the Customer Service Team Leader position and 28 September 2026 for the Direct Sales Agent position. These dates have already passed relative to the current date, so candidates should check the JTL careers portal for any reopened or newly posted opportunities.
Tips to Boost Your Application
To improve your chances when applying for JTL positions:
- Tailor your CV to the specific position you are applying for.
- Highlight relevant customer service, sales or team leadership experience.
- For sales roles, demonstrate your ability to engage customers and achieve targets.
- For supervisory positions, highlight team management and performance-monitoring experience.
- Use clear and accurate information throughout your application.
- Check the official careers portal regularly for new JTL vacancies.
JTL offers career opportunities in areas such as customer service, support and sales. Candidates interested in telecommunications and customer-focused careers should monitor the JTL recruitment platform for current and upcoming vacancies.
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