Shoprite Group is inviting applications from suitably qualified candidates for the position of CxHub Assistant (Financial Services) in Rosebank, Johannesburg, Gauteng, South Africa. This opportunity is suitable for individuals who have completed Grade 12 (Matric) and are interested in starting a career in customer service and contact centre operations.
The position is advertised with an experience requirement of zero to one year, making it accessible to candidates with limited or no previous formal work experience. The successful applicant will assist customers through different communication channels, respond to enquiries, maintain accurate records and develop customer service skills through workplace training and coaching.
About Shoprite Group
The Shoprite Group is one of South Africa’s largest retail groups, operating supermarkets and other retail and service businesses. The company serves a broad customer base through its retail operations and customer support services.
Customer experience teams play an important role in helping customers obtain information, resolve service-related problems and receive assistance across different communication channels. The CxHub Assistant position forms part of this customer support environment, with a focus on financial services.
Purpose of the CxHub Assistant Position
The CxHub Assistant, also described as CxHub Agent I, supports customer interactions across the company’s contact centre channels.
The successful candidate will assist customers through telephone calls, emails, live chat and social media. The role also involves learning about company products and services, understanding operational procedures and developing the ability to handle customer enquiries independently.
This position provides an opportunity to gain practical experience through training, coaching and continuous workplace development.
Minimum Requirements
Applicants interested in this position should meet the following requirements:
- Grade 12 (Matric) qualification.
- Zero to one year of experience in customer service, retail or a contact centre environment.
- Basic proficiency in Microsoft Office applications.
Can You Apply Without Previous Work Experience?
Yes. The advertised experience requirement is zero to one year, meaning applicants without previous formal work experience may qualify.
This makes the opportunity suitable for recent matriculants and individuals looking to enter the customer service field. However, applicants must still meet the educational and basic computer proficiency requirements.
Key Duties and Responsibilities
The CxHub Assistant will perform the following duties:
Customer service delivery
- Assist customers through telephone calls.
- Respond to customer emails.
- Support live chat interactions.
- Assist with enquiries received through social media.
- Provide accurate information about products and services.
- Explain relevant promotions and company processes.
- Resolve routine customer enquiries.
- Refer complicated or unresolved matters to senior team members.
Learning and skills development
- Learn about company products and services.
- Understand customer service procedures.
- Develop knowledge of operational systems.
- Participate in training sessions.
- Attend coaching and development activities.
- Apply feedback received from supervisors.
- Improve the ability to manage customer interactions independently.
Operational excellence
- Follow established service-level agreements.
- Meet customer service quality standards.
- Maintain accurate customer records.
- Capture information correctly in company systems.
- Follow operational procedures.
- Comply with company policies and requirements.
- Treat customers professionally and courteously.
Continuous improvement
- Identify common customer problems.
- Report system-related difficulties.
- Highlight service delivery challenges.
- Escalate process-related issues.
- Support initiatives aimed at improving customer satisfaction.
Skills and Competencies
Candidates should demonstrate skills and qualities that support effective customer service, including:
- Good verbal and written communication skills.
- Customer service orientation.
- Basic computer literacy.
- Problem-solving abilities.
- Attention to detail.
- Time management.
- Ability to follow instructions.
- Willingness to learn and improve.
- Teamwork and interpersonal skills.
- Professional telephone etiquette.
- Ability to remain calm when handling customer complaints.
These skills are useful for performing the role effectively, although they should not be confused with additional formal qualifications listed by the employer.
What Does a CxHub Assistant Do?
A CxHub Assistant works in a customer experience support environment. The role focuses on helping customers through communication channels such as telephone, email, online chat and social media.
Unlike a traditional retail cashier or shop assistant, the employee primarily handles customer interactions remotely. Typical activities include answering questions, providing product information, assisting with routine problems and referring complex enquiries to the appropriate team.
The Financial Services designation identifies the business area associated with this vacancy. The available advert does not specify the particular financial products the successful candidate will support.
Shoprite CxHub Assistant Salary 2026
The employer has not disclosed the salary for this position. Applicants may enquire about remuneration, benefits and contract duration during the recruitment process.
Why Apply for This Position?
The CxHub Assistant opportunity may be suitable for individuals seeking their first professional experience in customer service and contact centre operations.
Through this role, successful candidates may gain practical exposure to:
- Professional customer communication.
- Contact centre systems and procedures.
- Customer enquiries and query resolution.
- Workplace coaching and training.
- Computer and administrative tasks.
- Customer experience operations.
- Teamwork and professional development.
The opportunity may particularly interest recent matriculants and jobseekers with limited experience who are comfortable communicating with customers.
CV Tips for Applicants With No Experience
Candidates without previous employment experience can still prepare a professional CV by highlighting their education, skills and relevant activities.
Highlight your Matric qualification
Clearly state that you have completed Grade 12. Include the name of your school and the year you completed your studies.
Mention your computer skills
Include your knowledge of Microsoft Word, Excel, Outlook and other relevant applications. Only list software you can use confidently.
Demonstrate communication skills
Highlight school projects, volunteering or other activities that required communication, teamwork and problem-solving.
Show your willingness to learn
Explain your interest in developing customer service skills, learning new systems and receiving workplace training.
Keep your CV clear and professional
Your CV should include:
- Full name and contact details.
- Educational qualifications.
- Computer skills.
- Relevant personal and professional skills.
- Any employment, volunteering or practical experience.
- Contactable references, where available.
How to Apply for Shoprite Group Jobs 2026
Interested and qualified candidates should submit their applications through the official Shoprite Group recruitment platform.
Follow these steps:
- Prepare an updated CV showing your Grade 12 qualification, computer skills and relevant abilities.
- Visit the official Shoprite Group application page using the link below.
- Review the CxHub Assistant (Financial Services) vacancy details.
- Complete the online application process.
- Submit your application before the closing date.
Application Link: Apply for Shoprite CxHub Assistant (Financial Services)
The closing date for applications is 14 November 2026.
Conclusion
The Shoprite Group CxHub Assistant (Financial Services) vacancy offers an opportunity for candidates with Grade 12 and limited work experience to enter the customer service and contact centre industry. Applicants who meet the minimum requirements and are willing to learn, communicate professionally and assist customers are encouraged to apply through the official recruitment platform before the deadline.
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