Tracker Connect is inviting applications from unemployed South African youth for its Call Centre/Control Centre Learnership Programme. This opportunity is designed for young people interested in customer service, communication, and developing professional skills within a fast-paced business environment.
The 12-month learnership combines structured theoretical learning with practical workplace experience, giving participants an opportunity to develop valuable customer service and administrative competencies. Successful learners will work towards a full qualification consisting of 132 credits.
Candidates who meet the eligibility requirements and are passionate about building a career in customer service are encouraged to apply before 11 November 2026.
Why Join the Tracker Connect Learnership Programme?
The Tracker Connect Learnership Programme provides young South Africans with an opportunity to gain workplace exposure while developing skills that can improve their future employment prospects.
Participants will benefit from:
- Structured learning combined with practical workplace experience.
- Development of customer service and communication skills.
- Exposure to Tracker products, services, and systems.
- Training in customer relationship management and problem-solving.
- A 12-month learning programme leading to a full qualification worth 132 credits.
- A minimal stipend to assist with basic expenses during the programme.
Tracker Call Centre/Control Centre Learnership 2026 Overview
| Programme Detail | Information |
|---|---|
| Programme | Call Centre/Control Centre Learnership |
| Organisation | Tracker Connect |
| Location | Gauteng, South Africa |
| Category | Learnerships |
| Duration | 12 months |
| Qualification Credits | 132 credits |
| Minimum Education | Matric |
| Stipend | Minimal stipend provided |
| Closing Date | 11 November 2026 |
| Application Method | Online |
Minimum Requirements and Eligibility Criteria
To qualify for the Tracker Call Centre/Control Centre Learnership, applicants must meet the following requirements:
- Have a Matric certificate.
- Achieve at least Level 4 in English.
- Have a pass in Mathematics or Mathematical Literacy.
- Be a South African citizen with a valid South African ID.
- Be between 18 and 35 years old.
- Have no criminal record.
- Be currently unemployed.
- Not be studying full-time.
- Have no previous formal work experience.
- Possess basic computer literacy.
Applicants should carefully check these conditions before submitting their applications to ensure they meet the programme’s eligibility criteria.
Key Learning Outcomes and Competencies
The learnership is a full qualification comprising structured unit standard-based learning and practical workplace experience. The programme totals 132 credits and is designed to equip participants with practical skills for customer service and call centre operations.
After completing the qualification, learners are expected to demonstrate the following competencies:
Customer Service and Query Resolution
- Provide effective first-contact and one-stop customer resolution.
- Deliver excellent customer service.
- Handle customer queries and electronic communication.
- Develop strong customer relationship management skills.
Customer Information and Administration
- Capture and update customer information accurately.
- Support data integrity initiatives.
- Understand invoices, adjustments, advance payments, credit notes, and payment allocations.
- Perform contracting and scheduling activities.
Products, Services, and Sales Support
- Develop knowledge of Tracker products, services, and systems.
- Identify opportunities to upsell and cross-sell relevant products and services.
- Assist customers with relevant product and service information.
Problem-Solving and Workplace Skills
- Develop effective problem-solving abilities.
- Communicate professionally with customers and colleagues.
- Handle customer service responsibilities in a structured working environment.
- Apply the knowledge gained through practical workplace experience.
Competencies Required
Tracker Connect is looking for applicants who demonstrate a strong interest in customer service and a willingness to learn.
The following qualities are important:
- Passion for customer service.
- Professional and positive attitude.
- Excellent communication and interpersonal skills.
- Strong customer focus.
- Attention to detail.
- Willingness and ability to learn.
- Adaptability and resilience.
- Problem-solving ability.
- Teamwork and collaboration.
- Ability to work in a multi-skilled and fast-paced environment.
Learnership Duration and Stipend
The Tracker Call Centre/Control Centre Learnership runs for 12 months.
During this period, participants will undertake structured learning and practical workplace activities. A minimal stipend will be provided to help compensate for basic expenses throughout the learnership.
The programme is intended to develop participants’ knowledge, practical abilities, and workplace readiness, helping them improve their future employability and career development opportunities.
How to Apply for Tracker Call Centre/Control Centre Learnership 2026
Interested and eligible candidates should submit their applications online through the official Tracker Connect recruitment portal.
Follow these steps:
- Visit the official Tracker Connect application page using the link below.
- Review the learnership details and eligibility requirements.
- Follow the instructions provided on the recruitment portal.
- Complete the online application form with accurate personal and educational information.
- Submit your application and ensure that all required details are provided.
Apply online: Tracker Call Centre/Control Centre Learnership Programme
Application Deadline
The closing date for the Tracker Connect Call Centre/Control Centre Learnership Programme is 11 November 2026.
Eligible applicants should submit their applications before the deadline. It is advisable to apply early and ensure that all information provided is accurate and complete.
Tips to Strengthen Your Application
- Confirm your eligibility: Ensure that you meet the age, citizenship, unemployment, education, and other programme requirements.
- Prepare your Matric information: Have your academic details ready, particularly your English and Mathematics or Mathematical Literacy results.
- Highlight customer service interest: Explain your interest in helping customers and developing communication skills.
- Demonstrate computer literacy: Show that you can use basic computer applications and are willing to learn new systems.
- Provide accurate information: Check your personal and contact details before submitting the online application.
- Apply through the official portal: Use the Tracker Connect recruitment link and submit your application before 11 November 2026.
Conclusion
The Tracker Call Centre/Control Centre Learnership Programme 2026 offers unemployed South African youth an opportunity to gain practical workplace experience and develop essential customer service skills. With a 12-month duration, a full qualification worth 132 credits, and a minimal stipend, the programme can help eligible young people prepare for future employment opportunities.
Candidates who meet the requirements, particularly those with Matric and an interest in customer service, should apply online before 11 November 2026.
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